I was referred to Scarr Funeral Home by a family friend. I signed a contract for cremation and was told I would receive 5 death certificates included in the price I paid. At the time I signed the contract I was informed by an employee of Scarr that my Father's ashes would be available on Wednesday afternoon-3 days after I signed the contract. I was out of town until that Friday and my brother and I began calling from Friday on. 6 phone calls it took to get a return call as to when I could come and pickup my father's ashes. When I finally received a call back and went to pickup the ashes the death certificates weren't there. I looked at the certificate from the crematory and saw that my father wasn't cremated until that Friday, 7/21. )(2 days after I was told the ashes would be ready) Then I started calling to find out when I could pickup the death certificates. I have now made 3 phone calls in a week's time and have yet to receive a call back. I don't understand how a business in this industry could be so unprofessional, insensitive and lack compassion for someone who has lost someone. It is completely unacceptable. I would NEVER recommend these people to anyone
Scarr Funeral Home Inc is a US Funeral Home based in Suffern, New Jersey. Scarr Funeral Home Inc is located at 160 Orange Ave, Suffern, NY 10901, USA.
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